MEGAMAN | Support | INGENIUM Smart Lighting | Smart Control, Energy Efficient Lighting, LED Lamps & Luminaires

GETTING STARTED

1. Is my mobile device compatible with INGENIUM^® ZB app?

2. How do I download and install the INGENIUM^® ZB mobile app?

3. How do I connect the INGENIUM^® ZB gateway?

4. How do I setup the INGENIUM^® ZB gateway?

5. What is the coverage range between INGENIUM^® ZB and another INGENIUM^® ZB device?

6. Which device should I handle first if I buy all INGENIUM^® ZB devices?

ADDING A DEVICE

1. What is the maximum number of INGENIUM^® ZB lamps / devices that can be connected?

2. How do I add new devices to the INGENIUM^® ZB gateway?

3. How do I add the INGENIUM^® ZB handheld controller (ZBH01-WH) to the gateway?

4. How do I add the INGENIUM^® ZB wall-mounted controller to the gateway?

5. How do I connect the INGENIUM^® ZB dimming modules (ZBM02d)?

6. How do I connect the INGENIUM^® ZB universal dimming modules (ZBM01d)?

CONTROLLING

1. Can I control the INGENIUM^® ZB gateway from multiple mobile devices at a time?

2. Is an internet connection needed for control?

3. How do I configure the INGENIUM^® ZB gateway to use LAN connection?

4. Can I use INGENIUM^® ZB products with normal dimmer switch?

5. When few lamps are connected with one dimming module, can I still control the lamps individually?

6. Will the lamp light up after the connection of INGENIUM^® ZB universal dimming module (ZBM01d)?

7. Can I use INGENIUM^® ZB products without access to network?

8. Can I still control INGENIUM^® ZB products via smart device when the internet is failed to connect?

9. Can I use INGENIUM^® ZB products outdoor?

10. Can I use other power adaptors for INGENIUM^® ZB gateway?

RESET/PAIRING DEVICES

1. How do I reset the INGENIUM^® ZB lamps?

2. How do I disconnect a lamp from the gateway?

3. How do I reset or pair the INGENIUM^® ZB 100W dimming modules?

4. How do I reset or pair the INGENIUM^® ZB 250W universal dimming modules?

5. How to reset and pair the INGENIUM^® ZB 250W universal dimming module if I do not have a wall switch?

6. I have a INGENIUM^® ZB Universal Dimming Module, but the dimming performance is not good, what should I do?

7. How do I reset the INGENIUM^® ZB handheld controller (ZBH01-WH)?

8. How do I reset the INGENIUM^® ZB wall-mounted controller?

TROUBLESHOOTING

1. Why can I not find a newly installed lamp on the mobile app? Why can I not control the lamps via the app?

2. Why can I not find a newly installed dimming modules on the mobile app? Why can I not control the dimming modules via the app?

3. What should I do when the system goes crashed or unstable?

GENERAL

1. Can I use INGENIUM^® ZB lamps without any smart device?

2. How can I be notified for firmware update?

3. How long does it take to install a software update on INGENIUM^® ZB gateway?

4. What should I do with the new App "ingenium ZB-Smart Home" (2019)?

5. Can I keep the current App after installing the new App?

6. Why the devices disappeared after the gateway firmware upgraded? What should I do?

INGENIUM^® PRO SERVICE

1. Does the new App "ingenium ZB-Smart Home" cost anything?

2. What is the comparsion of basic features in the App vs enhanced ones of INGENIUM^® Pro Service?

		Basic features in INGENIUM^® ZB-Smart Home App	Subscribed features of INGENIUM^® Pro Service
1.	Add, modify, delete lights / sockets / sensors / remote controls	Yes	Yes
2.	Add, modify, delete rooms / scenes / scheduled tasks	Yes	Yes
3.	LAN control lights / sockets	Yes	Yes
4.	View device status and sensor status in the LAN	Yes	Yes
5.	Amazon Alexa controls the devices in the gateway	Yes	Yes
6.	Google Assistant controls the devices in the gateway	Yes	Yes
7.	Help Center	Yes	Yes
8.	A trigger task can be added	Yes	Yes
9.	Remote control and monitor your home through the cloud from anywhere	-	Yes
10.	View the history of the sensor within 1 month	-	Yes
11.	Activate the Security Center Module from anywhere and receive push notifications	-	Yes
12.	View push notifications history	-	Yes
13.	Activate the Circadian Rhythm Task, ‘start’ and ‘stop’ timer	-	Yes
14.	Add sub-accounts and multiple accounts control one gateway	-	Yes
15.	Activate Dusk Dawn Timer (Coming soon)	-	Yes
16.	Add and control more devices such as temperature sensors, water leakage sensors, smoke detectors, thermostats, locks and etc. (Coming soon)	-	Yes
17.	Work with IP camera (Coming soon)	-	Yes

3. How do I subscribe the INGENIUM^® Pro Service?

4. How do I unsubscribe the INGENIUM^® Pro Service?